TRANSACTION OBSERVABILITY
How a Tier 1 CSD Improved Operational Efficiency in their Analysis and Investigation Activities
Challenges faced by Tier 1 CSD (Central Securities Depository)
Complex communication layers between issuers, CSDs, and financial institutions.
High demand for accurate and timely responses to prevent execution errors.
Missed or incorrect instructions risk financial penalties and reputational damage.
Customers expect immediate and accurate answers to all transaction-related inquiries.
Transactional Data Fragmentation blocking fast inquiry responses
✓ Siloed transaction data across multiple systems.
✓ Diverse and evolving formats (SWIFT, ISO 20022, FIX, SIC, proprietary).
✓ Ability to store and process ever growing volumes of transaction data.
✓ Difficulty retrieving historical data quickly (too short data retention periods in many legacy systems).
✓ Inability to respond fast to audits, customer inquiries, or regulatory demands.
✓ Legacy systems require knowledge and experience to be best used. As users struggle to find the right information in a timely manner, they request other colleagues to support.
✓ Difficulties to investigate operational incidents, due to incomplete data visibility.
Solution
Single Access Window institution-wide
360° cross-silo visibility of transaction data
Unified, real-time access across all formats and systems
High-speed search and instant retrieval even from years ago
Single version of truth across the enterprise
Drill-down to original messages for full traceability
Custom reports in real-time & high-quality structured transaction data
Driving Operational Efficiency, Client Retention and Revenue Growth
A real-time single access window to all transaction data, independent of the source or format.
