TRANSACTION OBSERVABILITY
How a Tier 1 Global Bank Achieved End-to-End Payment Flow Transparency
The Payment Flow Observability Gap
Lack of a unified, intelligent view across business lines and internal stakeholders leads to siloed monitoring, reactive incident handling, and manual reporting—limiting insight, agility, and customer satisfaction.
Challenges
- No Access to a single window view
- Limited insight into multiple business lines and/or correspondents
- Siloed monitoring, IT-based, lacking Telemetry
- Incident/anomaly handling is reactive, resulting in poor customer experience
- Manual regulatory reporting
1000
Concurrent users across different departments (operations, business, client services)
70
Different End-to-end Flow/Life-cycles Tracked
32
Different Systems Connected
35m <> 45m
Events captured on average daily
Solution
From Reactive to Proactive: Tracking Payments in Real Time
Detailed view of the entire lifecycle
Drill-down to underlying data
360° Transaction View
Value-at-Risk visibility
Detailed Audit Trails
Dynamic alerts with Auto-population of thresholds
Vyntra Business Activity Monitoring offers a continuous business monitoring of payment flows instead of silo-based IT monitoring.
Benefits
Driving Operational Efficiency, Client Retention and Revenue Growth
A Centralized, instant holistic end-to-end view across all transaction flows monitors the telemetry between applications and health.
- Protect reputation and improve client experience
- Reduce MTTD & MTTR
- Reduce churn
- Improve Customer Experience
