Software Release Policy
Observability Product Suite
1. Release Policy
1.1 Release Policy
To ensure continuous innovation and operational excellence, Vyntra aims to deliver a maximum of four (4) software releases per calendar year, comprising:
- Three (3) Minor Releases; and
- Maximum one (1) Major Release.
1.2 Patch Releases
Patch releases are issued as needed to maintain platform stability and security. These include:
- Critical bug fixes; and/or
- Security updates for underlying software components.
Patch releases will not introduce functional changes, except when specific functionalities are backported at a customer’s explicit request and Vyntra’s acceptance.
2. Release Definitions
2.1 Patch Release
A release that exclusively addresses bug fixes and/or security vulnerabilities, without introducing any functional or breaking changes.
2.2 Minor Release
A release that introduces functional enhancements while ensuring full compatibility with the existing APIs, SDK, and data model. Upgrades to Minor Releases shall require minimal effort.
2.3 Major Release
A release that introduces significant functional changes, which may include breaking changes to the API, SDK, or data model. Upgrades to Major Releases may require additional effort and planning.
3. Support Restrictions
Full (Active) Support:
- Standard support SLAs apply across all eligible versions.
Technical (Passive) Support:
- Delivery of critical security vulnerability patches
- Delivery of fixes for critical product bugs and issues directly related to the upgrade process.
The following is excluded:
- Any bug fixes not meeting the above criteria.
- SDK development support (if applicable)
- Annual Dictionary Updates (Standards Release), unless explicitly agreed otherwise.
No support (End-of-Life):
- Software usage continues under valid license, but no support services are provided.
For more information, please refer to the Support Policy
4. Support Category
To maximize value and operational continuity, Vyntra provides support across the following tiers:
Full (Active) Support is provided for:
- All versions of the current Major Release (and all minor releases in that major release); and
- All versions of the 2 Major Releases preceding the current Major Release (and all minor releases in those major releases).
Technical (Passive) Support is provided for:
- All versions of three Major Releases preceding the current Major Release (and all minor releases in that major release). Those versions are no longer actively supported but not yet at End-of-Life status.
No Support (End-of-Life):
- Versions older than three Major Releases are considered End-of-Life and receive no further support.
This policy ensures consistent, secure, and high-performance operations for all customers.
5. Support Schedule
Release
End of technical (active) support
End of technical (passive) support
End of life
4.X
April 2028
April 2029
Beyond April 2029
3.X
April 2027
April 2028
Beyond April 2028
2.X
April 2026
April 2027
Beyond April 2027
6. Professional Services Restrictions
To maintain high-quality delivery and efficient resource use:
- Vyntra Professional Services will support only versions under Full (Active) Support, except for dedicated upgrade projects.
- Engagements on legacy versions are either paused or incorporated into the scope of the upgrade initiative.
This policy reflects Vyntra’s commitment to delivering real-time transaction insights, operational resilience, and seamless compliance. Regular updates empower our customers to fully benefit from the latest innovations and advanced features such as SLA monitoring, dynamic alerting, and powerful data analytics—all hallmarks of the Vyntra Transaction Data Platform.
